Covers the moment an enquiry lands
From the first message on, no lead falls through
Customer automation unifies enquiries from WhatsApp, Facebook, Instagram, web forms and email into one list — auto-tagging source, reading intent, scheduling follow-ups, with an AI agent answering first, around the clock. You only handle the conversations that need you.
Cloud Starter from HK$2,200
Other tiers and on-premise are quoted to your needs — a written quote within 3 working days of the free consult.
Interactive
Five channels into one list
Five channels, each on its own
Scroll down — the animation follows
This service helps if any of these is your week
- Enquiries arrive on several channels and you open several apps to clear them
- Customer context lives in someone's memory or a spreadsheet and gets lost at handover
- After a quote goes out there's no systematic follow-up — you wait for the customer to come back
- Evening and weekend enquiries land on the owner personally
If none of them lands, we will say so and point you somewhere more useful.
What you get
- Multi-channel integration, up to five channels
- AI knowledge base plus intent-routing rules
- Automatic record creation into your CRM, Sheets or Airtable
- Follow-up sequences you can edit yourself
- Weekly funnel report delivered automatically
- Screen-recorded training, written docs, first-month conversation tuning
Typical scope: three to five channels, live in two to three weeks. Channel count, whether live stock or order lookups are needed, and knowledge-base size are the main variables in the quote.
Scope
What it actually does
One inbox for every channel
WhatsApp Business, Messenger, Instagram DM, website chat, email and forms all land in one interface. Nobody guards a separate app, and the full conversation history travels with the handover.
AI first reply, clean human handover
The AI answers routine questions instantly from your product, pricing and policy data. Negotiation, complaints, special requests or anything outside the knowledge base route to a human with a conversation summary attached — it never guesses.
Automatic intent scoring and routing
Based on message content, products asked about, response speed and whether pricing came up, each enquiry is scored high, medium or low intent. High-intent pings your phone immediately; low-intent enters an automated nurture sequence.
Follow-up reminders and nurture
Automated follow-ups on day 3, 7 and 21 after a quote — content editable, sequence pausable. You also get a daily “five customers to chase today” list instead of trawling your own records.
Customer records build themselves
Name, contact, source channel, products of interest, quoted amount and follow-up history write themselves into your CRM, or Google Sheets / Airtable. Nobody types it in.
Weekly funnel report
Every Monday: new enquiries, channel mix, quote-to-close rate, average response time and where prospects drop off. Enough to decide which channel deserves more budget.
Delivery
From first conversation to live
Every stage ends with something you can look at. You approve it before the next one starts, so you are never wondering how far along it is.
Audit channels and existing records
We look at which channels you actually use, where customer data currently sits and how handovers happen. This step usually surfaces one or two gaps nobody owned.
Build the knowledge base and routing rules
We turn your FAQs, pricing and policies into a knowledge base the AI can cite, and confirm with you which categories must always route to a human. This needs about two to three hours of your input.
Connect, test, run internally
With the channels wired up, you and your staff pose as customers for a week. We correct every wrong or unnatural answer before it faces real customers.
Launch and first-month tuning
After launch we review conversations daily and correct as we go, sending a weekly list of questions the AI couldn't answer — usually the most useful product-improvement signal you'll get.
Deployment
Cloud or on-premise — which do you need?
☁️ Cloud
For startups · SMEs
- AI on cloud API, live fast (1–3 weeks)
- Monthly fee includes VPS + token quota + maintenance
- Flexible, easy to scale, pay per use
- Entry: from HK$2,200 (Starter)
🖥️ On-premise
For finance · healthcare · government
- Model runs on your local GPU, data 100% in-house
- Zero token cost, works offline
- Predictable cost, hardware we can source
- Entry: quote on request
Same features either way; upgrade at your pace, and move cloud → local later with the trained knowledge base intact.
Plans
Three tiers, features stack up
Starter
One channel auto-reply, to test the water
from HK$2,200
- 1-channel AI auto-reply
- AI assistant (daily reminders)
- Staff work-report integration
- VPS + token + maintenance included
Professional
The core SME plan
Quote on request
- Everything in Starter
- Order / booking / form automation
- Knowledge-base (RAG) training
- Monthly report + ongoing tuning
Enterprise
Full custom + CRM / API
Quote on request
- Everything in Professional
- Fully custom workflows
- CRM / ERP / API integration
- Multilingual + flagship models
Conversation volume, channels and knowledge-base size drive the quote. No misleading "from $X".
Government funding
Up to half the cost saved
We work with 101 Business Consultant to help eligible SMEs apply for available government funding — analysis, application and follow-through handled. Eligibility depends on your industry.
DTSPP
F&B / retail / tourism / personal services
EligibleBUD Fund
Website / e-commerce / SEO / marketing
EligibleTVP
No longer accepting new applications
—FAQ
What people ask before we quote
Pricing and policy questions can run in one of three modes: the AI quotes verbatim from a fixed price list you supply; the AI gives a range and states that a formal quote must be confirmed; or the question always routes to a human. Most clients choose the second. In every mode the AI will not compute or infer a price that isn't written down — if the knowledge base doesn't have it, it says a colleague will follow up.
Full automation needs the WhatsApp Business Platform (the official API) — the personal app and the Business App's auto-reply feature can't support a complete integration. We'll help you apply; you'll typically need a business registration certificate and a phone number not already tied to WhatsApp, with approval taking three to seven business days. Meta charges a small per-conversation fee, which we include in the monthly estimate.
Data lives in your own systems — your CRM, Google Workspace or Airtable account, opened in your company's name. We keep no second copy. Under the AI providers' commercial terms your data isn't used to train their models. We run a basic check against the Personal Data (Privacy) Ordinance — minimal fields collected, retention period set, deletion path in place — and include a full data-flow diagram in the handover pack so you can answer a customer or auditor later.
Related
Usually built alongside
AI Website Building
Years of WordPress practice plus AI-assisted content. Live in two weeks, green Core Web Vitals, AI agent socket built in.
Read moreAI Automatic Marketing
A month of social content in one pass: key visual, headline, copy, hashtags, scheduling — in your brand colours and voice.
Read moreAutomatic Clerical Work
Data moves itself between forms, Sheets, CRM, accounting and calendar. Signed off on hours actually saved.
Read moreNext step
Thirty minutes, and you will know what your process could save
You walk us through a normal day. We point at the three steps worth automating first. Take the list even if you never hire us.
- FreeThe first 30 minutes cost nothing and commit you to nothing.
- No pitchIf your process is not worth automating, we say so.
- 4 hoursReply time on any working day.
- 3 daysA written quote with the build fee and the monthly ceiling spelled out.